Diane Yates sent a message to Glen Post that said:
I have had my current phone number and phone service with Qwest and then Centurylink for more than 30 years. I have to say after my experience with customer service this weekend that I am completely disgusted with Centurylink and will be calling the Washington Utilities and Transportation Commission tomorrow to file a complaint.
Here\'s my story....my husband and I were excited to see workers in our neighborhood in Shoreline Wa recently installing fiber optics for Centurylink. We thought we might finally have a choice for internet service and cable tv service instead of being stuck with Comcast. After a new pole was installed this week along with a box and wires, we noticed that the wire was extremely taut and that rain was running down the wire to our house. Then on Saturday we realized we didn\'t have phone service, which also meant our security system wasn\'t working.
I first tried the automated system to get a technician to our house. When I discovered that a technician wasn\'t available until November 19th I got a live person on the line and she said I could get a technician to my house on November 14th. I told her that was unacceptable and she said they would have a technician to my house today, November 8th, and that I would get a call in the morning before the technician arrived. She also said she could forward calls to my home line to my cellphone, which I asked her to do.
Well, today when I didn\'t get a call in the morning and my calls weren\'t being forwarded to my cellphone I called back. I was told a technician wouldn\'t be coming until November 14th. I again said this wasn\'t acceptable and that I was told by customer servic3e this morning that someone would come today. Then I was told the technician had two calls before me and would come to my home today. At least this customer service rep did get my home calls forwarded to my cellphone.
At 4 pm, when I hadn\'t heard from anyone, I called customer service again. I was told a technician wouldn\'t be able to come to my home until November 14th. I asked to speak to a supervisor and was told they were all busy and would call me back. It is now 6 pm and I haven\'t heard from a technician or a supervisor.
If your company is trying to show me that I can live without a landline and just use my cellphone you\'re doing a great job. I had thought that Comcast had the worst customer service, but now by comparison I think Centurylink has the worst customer service.
I would like my phone service restored TOMORROW and I would like a month\'s credit on my bill for this hassle.
I would appreciate hearing back from you.
Diane Yates
Shoreline, WA
