Chris Everaert sent a message to Michael OLeary that said:
Dear,
I did not have enough space on the complaint form so, please add this to the file.
Last Friday, I was refused by the check-in in Lisbon airport for confirmed flight FR2932 to Brussels, I was the 1st client when the check-in opened, I was refused because my ticket was invalid, and they could not retrieve my reservation number. After a short discussion, I was brutally send away from the queue.
I tried a 2nd time without any result, leaving me no other option than try to get onboard of another flight from Lisbon to Brussels. I purchased a new ticket on TAP flight TP618, where I needed to run to since I lost too much time with the Ryanair check-in. That was by the way my only option to get back to Brussels ! The ticket was 320⬠!!!
That is not an experience for a Business Plus Passenger.
I\'m a frequent flyer of the Star Alliance(Miles&More) and Iberia , I wanted to give Ryanair a try, to save some money for my company, however this became a very expensive trip !
Since Ryanair was not able/not willing to help me out in Lisbon, I filed already a complaint at the Ryanair Ticket desk in Brussels Airport.
I would like to see apologies, and a fair compensation for what happened.
Kind regards,
Chris Everaert
Chief Information Officer
Santander Consumer Finance Benelux B.V.
Guldensporenpark 81, 9820 Merelbeke (BE)
Winthontlaan 171, 3526 KV Utrecht (NL)
T +32 (0)9 235 51 80 - +32 478 420 310
chris.everaert@santander.be
