Troy Sattin sent a message to Richard Fairbank that said:
On November 5, 2015 I received a notification via email that I had 2 separate charges on my account from ABC Construction each of $2,500, totaling $5,000. I immediately called fraud services and made them aware of the fraudulent charges. The conversation confirmed that in no way could these have been my charges. The person I spoke with told me to wait until it posted and then call again to have it removed from the account. I made them aware that I was getting married the following week and would need full access to my card and credit. The gentleman, who was extremely helpful, said he would put a stop to the account that was hacked and issued me a new card under a new account number so that I would have full credit access. He rushed it to me so that I would receive it in time. I received the card with the new account prior to my leaving. Upon receiving my new card, I verified that the charge was removed and the full credit was available. On Friday November 13th, I charged a portion of my wedding expenses to the card. Then I received an email saying I was over my limit. Now I was embarrassed and my credibility damaged at the Hotel I am about to have my wedding. I immediately called Capital One and was put on hold for an hour to find out that without my knowledge, the $5,000 of fraudulent charges put a hold on my new account and thus my credit line. Now put yourself in my position, it is about one hour before the rehearsal dinner with my soon to be wife and both families, I am out of the country thinking the issue was resolved, gave the wedding venue my credit card to pay the bill and it is rejected. I am now embarrassed and mortified as my credibility is questioned by the venue. Worse, everyone else is enjoying the events and I am on the phone with you going from please hold on to please hold on. Now I have to explain the whole story again to Elena and she puts me on hold. She says she could not do anything because the managers are in a meeting and would not be available the rest of the day and itâs only 2 PM on Friday. She said she was sorry to me and yes I was frustrated but was not nasty. I conveyed my frustration and told her that this was unacceptable and something needed to be done because of the situation. At this point she was condescending in her attitude and said she could not do anything further. In my frustration I told her to stop all charges on the account if they could not control something they had full knowledge of and I had no use of the card. At that point I got a âfineâ and she read something in an apathetical tone.
After hours of time with your people on the phone, thinking it was resolved before I left the country based on what I was told, to be embarrassed, humiliated and having my credibility damaged for absolutely no reason 24 hours before my wedding you should be ashamed on the way you treat people. I now want to know how you are going to fix it so that my âexcellentâ credit is not damaged and what you are going to do for me for how I was treated. Save your time if you are going to send me a sorry for your inconvenience letter. You have to do better than that. Did I happen to tell you that my new brother in law is a TV reporter on a major network? Also that my Father, who is about to open a major business venture, and Father in Law is also a company president who have accounts with you and they aware of what you did.
You have my email address to contact me.
