Lyn Almengual sent a message to Hubert Joly that said:
Hi Mr. Joly,
I placed an order on black Friday, 11/27, order # BBY01-769935022203 and BestBuy cancelled it. I used by Best Buy credit card to place this order and received a confirmation for the order. Today, 11/29 I received a cancellation of that order. When I called your customer service I was told either the items had gone up in price or were sold out and could not replace the order. But I was certainly able to purchase the items at the higher or full prices so inventory really is not the issue.
Your customer service personnel and the customer service lines to speak and understand the agents is atrocious. The 2 calls I had to make to attempt to get this resolved were garbled and broken up and was transferred multiple times from agent to agent. Really quite pitiful. Even the Christmas music was warped.
Your Renew Blue campaign may want to start with your customer service staff and call center because they are in serious need of overhaul.
The ability to place an order and accept payment should be verified before the confirmation is sent out; not 2 days later. Your store is the only web site that accepts orders without verifying payment before confirmation and believe me I do a great deal of shopping on the internet.
The items purchased were Christmas presents for my daughter and family. I will have to go elsewhere to purchase the items which I\'m sure I can find at your competitors. Best Buy has proven they do not want my business or money. OK, no problem.
Best wishes to you in your new position....with staff like I experienced you will certainly need it.
Sincerely,
Lyn Almengual
813.300.5600
