Dr Iris Billy sent a message to Roger Ferguson that said:
Approximately 4 weeks ago I attempted to make a simple transfer from my TIAA Savings account to my TIAA Annuity in the amount of $12,000.00 I thought this would have been a relatively simple transaction which would take 3-5 business days. To my amazement 1 week passed without a transaction. I called the department and was told that they needed the routing number for my TIAA Savings account. The representative and I spoke to the TIAA savings and received the information. Week 2 no transfer with 3 more calls from me. Week 3 no transfer to more calls. Week 4 no transfer but lo and behold $200,000.00 was withdrawn from my external Chase account with no authorization or permission on my side. I am surprised and disgusted that an employee of TIAA would venture into my Chase account without my permission. To date the simple transaction has not been completed and I insist that the employee who decided to go into my Chase account be terminated, I also insist on a written apology and a letter to Chase to avoid any fees for this unlawful and illegal withdrawal. I am very disturbed by the actions of TIAA representatives within the last 4 weeks. I may not be a million dollar customer but these are my life savings that I have entrusted TIAA to safeguard.
Dr Iris Billy
