Jane Shepperd sent a message to Thomas Rutledge that said:
Dear Mr Rutledge,
Can you please provide me a human beingâs contact information so that I may have a conversation about the pitiful experience Iâve recently had?
Iâd like my concerns rectified, ideally by someone who is not reading out of a triage manual and otherwise has no idea about the subject matter at hand.
Kindly,
Jane Shepperd
