James Wilcox sent a message to Greg Carmichael that said:
I need to speak with someone about your banks total lack of customer service. I have had an issue that started January 14th and has been compounded by missteps by several of your employees. When attempting to resolve the issue I am placed on extended hold and even laughed at by your representative.
I can be reached by email at jcwilcox79@ gmail.com and you have my phone number in your records/
Thank you,
James Wilcox
