Susan Bukowski sent a message to Arne Sorenson that said:
just a note..... Marriott is the only hotel chain we stay at as you can see from our points but we had to move our resesrvations for Maui for tonight - did this a week or so ago as everything is shut down - why go MOVED reservations to August BUT you took an extra 5000 points from my account ponts. I don't think this is fair as it is not my fault nor my decision not to go.....
