Beverly Dyson sent a message to Robert Niblock that said:
I am writing because we purchased a refrigerator from Loweâs a few years ago. The purchase information can be confirmed with your customer service team. We have had numerous problems with our refrigerator since about eight months after delivery, and the refrigerator continues to cause us severe headaches. The ice maker freezes up and does not produce ice, the ice build-up behind the back panel causes the fan to sound like a freight train, and it does not maintain safe food storage temperatures. We reached out to Samsung and were told that they would not do anything since it is beyond the one-year warranty. We have since found out that there have been thousands of people with this same problem and that Samsung was aware of the issue BEFORE we purchased our refrigerator, yet they continue to sell them knowing that this is a concern for most of their customers. In fact, Samsung has issued service bulletins for these models going back as far as 2007 and the Design Defect still exists. We have performed the recommended âfixesâ for our fridge and yet nothing has resolved the issue.
I know this is truly more Samsung's issue than Loweâs as you can only sell what you have access to. Iâm not sure what, if anything, can be done however I believe Loweâs needs to be aware of the problems with Samsungâs faulty products and lack of customer service. I notice Samsung products are still being sold in your stores and also promoted in your sales advertising. I would be happy to provide you with additional documentation to substantiate these claims. I have requested Samsung recall these defective refrigerators and issue a refund for our purchase. Please let us know how Loweâs can support us in our efforts to have Samsung accept responsibility for their products.
