Patricia Oleyourryk sent a message to Thomas Rutledge that said:
Mr. Rutledge,
I would like you to please review my account as I have had not been treated fairly with your company.
I needed to quarantine with my children in a remote location in Upstate, NY because my husband is an essential medical worker. I needed to work remotely and my children needed internet for school. On 3/17/2020 I reached out to Spectrum with a representative named Kevin, who assured me I could switch back to my old plan after we were done quarantining. He sent a technician to my home because our internet speed was so low. The technician suggested I buy a new router because "he would never be able to get me the speed sold to me."
I was told in April and again on May 19th that my old plan would be offered to me. I have been receiving phone calls and letters explaining that my service will be turned off. I paid the amount the representative told me to on May 19th on a recorded line. (On May 19th apparently "Mr. Joe" tried to contact me. I can prove that a call or message was not left before the ticket was closed.
I would like someone to review the calls, especially from March 17th. Multiple notes have been noted in my account, as I have spent hours dealing with this.
I don't think your company is acting morally, ethically, or probably legally responsible-especially during a pandemic when everyone is just trying to get by.
Thank you for taking the time to read this.
Patricia Oleyourryk
