John (Jay) Venables sent a message to Daniel Schulman that said:
Hello Dan:
I am sorry to contact you, but I am frustrated with your website. Without getting into detail, it is very frustrating using PayPal resolve. It is not user friendly, simple communication is not possible, thus I have elevated this to you personally. I can give you the details, but more importantly I can help make your product better.
But forget that, I want my money back from a fraudulent user of your service. I can provide all the details, the details I would want as a CEO.
Thank you.
John (Jay) Venables
