iris sent a message to Wendell P. Weeks – Chairman, Chief Executive Officer and President of Corning Incorporated – Email Address that said:
2 weeks plus one day
we have been repeatedly requested a pickup order on this starting on April 22nd
they were notified on the 3rd of May that they were to immediately refund moneys paid for no usable product
the seller insists we are to pay more money to send it back so they can refund IF they decide UPS has not damaged it???? [so they can sell a compromised part to someone else as new?]
they have done little but delay and [deliberately?] misunderstand/refuse their responsibility for bad delivery
it was their job to arrange pickup and file claim
they are in possession of our money,
they have caused delay and frustration by refusing to abide by any reasonable business ethics.
just the time spent typing is more than it would have taken to install units that had been properly packed for safe shipping
not sure now rather should be classified as a government level of incompetence or outright fraud
the most cursory review of the emails you already have should instantly indicate that the vendor has no excuse for retaining our funds
do we get a refund today or do we start filing complaints?
On 5/3/2016 6:24 PM, A-to-z Guarantee Program wrote:
Hello,
We have received your A-to-z Guarantee claim for this order:
Order Number:
Claim Reason:
You received a damaged item
Your Comments: "panels arrived broken. seller agreed to reship. 2nd set arrived today in worst condition than the first ones. UPS driver noted terrible damage to panels protruding from box as well as other damage to box. we did not open but sent back with UPS driver to return to seller. someone along the line is really rough. packaging could certainly be better also!!!! at this point we give up and request full immediate refund."
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