Irene sent a message to Antonio Urcelay Chairman and CEO, Toys R Us, Inc. that said:
2ND MESSAGE...
I am left with this route as I have not received ANY help with your customer service, even the supervisors. I purchased a $100.00 E- gift certificate, 4/9/2015, for my daughter in law in VA, my son is stationed there. I am retired Navy in FL. First time to purchase this specific item on line. NEVER AGAIN! nightmare from the beginning. they forgot to send the email to her. then the certificate does not work. numerous calls, promise to resend. the last phone call 5/14/15, I asked for refund as I was absolutely tired of the whole thing! I was told no refund and I should receive another certificate within 5-7 days!! how many promises will t take to either get my money back, as I paid for SERVICES I never rec'd!!! or just get an Ecertificate that works!!!! I have five children that I have raised and have always shopped Babies R us!! how awful this whole experience has been!!! R please help me!! Irene
