Cindy sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
3 strikes and you're out! Something is very wrong in the grooming dept. of the Perimeter Petsmart in Atlanta, GA. I have been using these services for several yrs. with no problem. About 4 mo. ago, after grooming, my Shih Tzu began having a strange odor and stopped eating. I immediately took him to my Vet and was informed that his Anal Glands were full. When I called the groomer she insisted that this had been done, so I'm thinking this was just a coincidence and try again for his next grooming. The same thing happened again, so I decide to try once more and specifically ask that this service be omitted . No problem in this area but my dog was horribly groomed . I didn't notice his tail until I had already left a generous tip and he was walking on his leash in front of me. She had SHAVED his tail and it looked like a ridiculous cork screw! I'm sure you know that a Shih Tzu's tail is usually longish and fluffy. I keep his somewhat shorter but still full. I went back to the grooming department and asked her if she had ever groomed this kind of dog before to which she answered yes. I asked if she had ever seen a tail cut like this on ANY dog to which she replied that the last groomer's notes on the tail were unclear. I asked if she noticed what it looked like when she started or at the 2 other Shih Tzu's being groomed and she then changed the story to his tail was pretty matted. I comb out his ears and tail before every visit so they do no have to. I pay almost $100 with add ons each time. He was there for over 3 hrs. and I had to call. The same groomer is never there longer than 2 visits, a very high turn over, even in that business. I am so angry, 1) that I tipped her and 2) that I was still in shock and paid the bill. He is a very easy going dog, loves people and never a problem. I realized that he was trembling and when I looked him over, he had been clipped so closely in some areas that he was actually bruised . I have taken pictures of all this. I at least expect a full refund and you need to get this person off the grooming floor and back in school. Sincerely, Mincey