John Garberick sent a message to Martin Winterkorn CEO, Volkswagen Group - email address that said:
4-10-2017
Fraud by Lithia and Lithia Volkswagen of Reno
4-10-2017
As soon as I told her what the dealership said about warranty, she immediately said she can help no more.
This must be a big problem with Lithia and its customers. She Melinda just quit helping me. I want my $3800.00 plus money refunded to me in whole ASAP!
ll Im finding out the warranty your salesman talk my wife into again lies.
Kia does not have to accept Lithia warranty. The pump for front seat broke.
Im being lied to again.
He said any Lithia, Kia dealer has to by law accept warranty. Any car dealer. He said.
So Find me warranty thats accepted by Kia. NO cost to me. Same coverage.
I apologize, Im not understanding your email. Are you meaning that the dealership told you that you can only go to Lithia Dealerships or you can only go to KIA Dealerships?
Im not understanding this either, so, again, I do, apologize:
He said any Lithia, Kia dealer has to by law accept warranty. Any car dealer. He said.
I want to help you, but I really need a clearer understanding of what youre wanting.
Thank You
Call Kia.
to me
I will be more than happy to look into your concern, but I need you to provide me the information.
Thank You
Subject: RE: Contract Cancellations
Nope. There a bunch of lairs.
I respect your decision. However, theres nothing more I can do in regard to your concern. As I mentioned, Ive taken care of your cancellation, so Ive done what I need to do.
Thank you
4-8-2017
Unacceptable. I paid $1048.00 for these services. I never used one of them. $268.12 to you for what.
Car has 2000 miles put on it since purchase. The paint sealant was not installed correctly, spots show on car where no coverage, the inside front center console has pencil pokes into it. It was to be fixed. Lie. Sales people said tell service next time they will handle it. The service managers dont even know what I was talking about. Someone at Volkswagen put black tape on rear bumper to hide scratches.
I will be getting written reports from people (experts) who will verify all.
I want all my money back
My Wife and I compared notes last night. These two services they talked my wife into were explained that we could schedule oil change and have any things with fabric, dirt on seats floors etc. taken care of by service department at same time, by service department. I got a call from the service manager telling me he knows nothing about this (his words) what the sales people may have promised you.
Its sad when what started out as a trainee and no idea who the man was, then turned into people standing up and down the stairs, all around us at a table, and everyone had something to say. Nobody knew what they were talking about has I am now finding out trying to use these services the FIRST time.
My wife was intentionally lied to and pressured by employees of Lithia.
I was sick sitting outside for four hours while they continued to lie to my wife.
I want my money back I have receipts for both programs. This is wrong. I will never purchase a car from Lithia again, and will spread the word how we were treated.
Very Unsatisfied Customer.
They also talked her into a warranty, told her any dealer has to on contract; I now dont believe this either.
4-4-2017 Okay. Seeing you do not respond even though your website says SHORTLY, 24 hours is not shortly, no response from you on two emails I sent yesterday.
Im am part of your oil change program and some other vehicle program.
Seeing you do not consider me an important customer, I WANT MY MONEY BACK FOR BOTH PROGRAMS!
I have primary progressive MS. I cannot put up with the stress of fighting with car dealers over their programs. Give this email to the general manager please; I am mailing a copy to him. I want my money back.
Very unsatisfied customer.
