doylis acosta sent a message to James McCann - CEO, 1-800-FLOWERS - Email Address that said:
5-3-17
Hello CEO of 1800-full of lies!!! ,
My name is Doylis Acosta and I placed an order for “SAME DAYDELIVERY”.
My order number is W00875224537377
Order to Marina Acosta - reference # 5224537377.
I was told my order will be delivered 5/3/17. I made sure to call all day on 5/3 to follow up on this order and everyone I spoke with was USELESS. I am beyond disappointed in this company. What kind of company are you running??!! I spoke with over three representatives and all gave me incorrect information. I have reference number 153982688 (Samantha) and reference # 17650 (Jason -Supervisor). I repeatedly asked your representative about my order; they assured me my order was going to be delivered. I told them today is my mothers birthday and she works at the hospital she will be there until 3pm. They spoke with florist and told me it will be delivered to her personally before 3pm. It is now 4pm and I was just told my order was cancelled. Your company states they will find another florist in the area and call me back. BUT NOONE HAS CALLED ME BACK. I had to call back!! I had to step out of MY JOB to call YOU!! TERRIBLE, HORRIBLE service. FULL OF LIES. I WILL NEVER USE 1-800-FLOWERS AGAIN. And I will tell everyone I know about the awful experience I have had with your company. It is funny that I place an order; you take my payment immediately but do not provide your part and deliver the flowers!!!
I am most annoyed that I wasted my working morning on phone calls to your company and nothing getting resolved. My impression of 1800-flowers has been tarnished, and I am now concerned about how my family, business, and friends are being managed. Furthermore, 1-800 FLOWERS inability to resolve and deliver my order on time has lead me to inform everyone on how this business is run.
I trust this is not the way 1800 Flowers wishes to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
Disappointment customer,
Doylis Acosta
