Patti Roberts sent a message to Lee Kun-Hee Chairman, Samsung - email address that said:
516 N 28th Ave Ct Greeley CO. 80631 Phone 9706460156 Dear Sir I bought a Samsung phone from Walmart in Greeley CO USA about a month ago. I proceeded to use my phone one day and the LED screen stopped working. I called the consumer support line from Samsung website and spoke to a representative who informed me that they would repair or replace phone if it had no physical damage, (which it had none) to it. He proceeded to email me a shipping label which I placed on my shipping box to send to Samsung as instructed. I waited 2 weekd for them to finally return my phone, I excitedly opened the package expecting to have my phone in working order but instead I was faced with a blank screen, same as before. I read the packing repair slip they sent in the box with the phone and it said here is your device repaired. Below is the things we did to it. I called Samsung again, quite upset and spoke with another representative named Nino, he informed me that I would have to pay to have it repaired since the screen was damaged. The problem is that the screen is NOT damaged. He also said he didnt know what kind of extended warranty I purchased and that I needed to find it before they would agree to repair it. I was furious. Why did my repair slip say it was repaired then and I owed 0.00. I was told to csall back the next day and speak to someone else with the tech from the repair center to verify what I was telling him. Unbelievable . As a consumer I have rights (Consumers Rights Act/Sale Of Goods Act 1979)makes it an implied term of contract that goods be as descibed, and of satisfactory quality and fit for purpose.Your company is in breech of contract. I am entitled to have the phone repaired,replaced or refunded.And I would request that you will confirm do this within 14 days of the date on this letter. I have prepared a complaint to send to the proper authorities for investigation which I will not send unless I am sure this problem has been rectified in a satisfactory manner. I look forward to your timely response. Sincerely Patti Roberts My repair order number is #4142037085
