In this order I was missing one of my two bowls, I emailed twice – Laura J Alber email address

Karen sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma that said:
In this order I was missing one of my two bowls, I emailed twice to no avail, so I called. I finally reached "Michelle"  who implied that she had to take my word that I had only received one bowl and that you no longer carried this item, she would refund one bowl? Horrible service.