Will Gorges sent a message to Kelly King that said:

Too much of your COVID-19 letter is simply not factual.  I have banked with BBT for many DECADES commercially, never bounced a check, never defaulted on a loan, nothing--and have over half a dozen active accounts at present.  I never even got the opportunity to APPLY for a PPP loan, just promises from BBT that applications were "coming."  In fact, MANY other businesses in this region DID IN FACT get applications from BBT AND loans...many of us were never given the chance to.  So much for bank loyalty--if I had applied via another lender, it likely would have been done as I was prepared with the SBA loan document filled out within 12 hours of the program being offered.  BBT let me down completely in this case and while I will stay as a customer for the immediate future, it won't take much for me to change banks.  If I am to be treated like the red headed stepchild, I may as well just bank shop for the best rates as clearly, client loyalty means NOTHING to BBT--or in this case, now, TRUIST.