Jacqueline sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. that said:
William H. Rogers, Jr.
Chairman and Chief Executive Officer
SunTrust Banks, Inc
303 East Peachtree Street
Atlanta, GA 30308
Subject: Student Loan Late Payments
I am writing you as I have already written several letters and I feel that I am starting to exhaust every avenue available to me.
I will get directly to the point. I have two student loans through AES/Suntrust that I opened in 04/2006 The loans were paid in full and closed in March of 2011 as I was able to get all of my student loans refinanced. However, I have a number of late payments that are showing up on my credit report from this loan. These late payments occurred because my father was diagnosed with stage four colon cancer in 2010. As a result, I was forced to leave school to help care for him after surgery and during his chemotherapy treatments. At the time I was completely unaware and was never educated on when these student loans came out of deferment, and I was never counseled on the options to keep the loan in deferment/forbearance while cared for my father and started working enough to make the payments. After several months of going back and forth with the collections department, I finally discovered the option to put the loan into forbearance. While the loan was in forbearance, I was able to get a full time job. Now that the loan is out of forbearance I have set up automatic payments and have been paying back the loan as originally agreed.
I am not disputing the fact that these payments were late. I am simply writing this letter in hopes of receiving a good will gesture from AES/Suntrust. I have worked extremely hard to get back on my feet and repair my credit. I am at a point now where I am attempting to buy a house. Having these late payments on my credit report is making it very difficult for me to get financing for a home. As I said, I understand why these late payments are reporting, but I do not feel that they truly reflect my credit worthiness and my true payment pattern. Things would have been much different if I had been counseled and made aware of my repayment options when the loan came out of deferment.
I am asking, as a good will gesture, that these late payments please be removed from all three credit bureaus. I have taken the time to educate myself on how to avoid this from happening in the future, I have taken responsibility, and I have worked extremely hard at bringing all of my loans current and keeping up a steady pattern of positive payments. I know a lot of borrowers have struggled immensely at making timely payments and settling on fair repayment agreements with lenders over the last few years, and I would like to think that I am in the minority of people who have taken the time and effort to straighten my situation out with little to no help from anyone but myself. Hopefully my efforts will be rewarded and you can see fit to remove these late payments from the three credit reports.