Tina Mendoza sent a message to Mark Bertolini that said:
Aetna Medicare Advantage so call provider has put me through 3 months of hell, a severely disabled senior that can only survive with an oxygen concentrator Aetna has denied and has refused to pay my doctor. And then, after denial, Aetna sends me a letter saying that I'm not eligible for Appeal becasue Aetna sent my request to the IPA, heaven's knows what this initial means. Aetna is claiming I have not been denied; when, I've experience for a fact that the only thing Aetna is good at is denial, denial, denial! Member #MEBTTD9W. I'm an inactive CPA Tier II, inactive Real Estate Agent with law school training and also a Real Estate Investor in training. But since; due to Aetna's denials; Aetna has exacerbated my many conditions due to Cerebral Hypoxia, making me very ill due to broken sympathetic nervous system, etc., etc., etc. etc!