Naomi sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
After failing to come to a compromise with customer services, I have taken to contact you myself. After experiencing a seriously unpleasant flight on my way back from Malta to Manchester I was travelling with a 10 month old baby, staff handling luggage were extremely rude and as I collected my 3 month old stroller from outside the aircraft it had been snapped off at the hood on one side. This must have had some force applied to it for this to happen therefor either deliberately done or complete carelessness and neglect must have taken place. I wish to resolve this matter without having to involve any 3rd parties or making complaints elsewhere, however I am extremely upset about this. Due to family circumstances I was unable to complete a form within 7 days on the baggage website, however this is not baggage, it is a mamas and papas pram / stroller and I am now a single mum who has been left without any transport for her 10 month old baby. I hope we can settle this matter between us, regards, naomi
