Michelle Fischer sent a message to Marvin R. Ellison - President of J. C. Penney Company Inc.- email address that said:
After more that 22 years, I have canceled my JCP card. Nothing to do with products, everything to do with customer service, which takes some effort since I order everything on line. As a retired hospital CEO, I understand the difficulties of running a business and have tried to be supportive. No longer. By the way, I tried to register a concern on line. After completing the form and submitting, I received a message that said I should try again later, the system was unavailable.