Bharati Prasad sent a message to Sunil Mittal that said:
Hello sir , I am from Bhubaneswar , Odisha . last month a cyclone hit my town and we were completely devastated. Our airtel dth antena broke during that. Its been a month I have been calling the customer care service. They never gave any attention or responce. I also tried to mail them , in answer to that mail they asked my address . Also they called my father 3 times to enquire our address. But still no one has turned up. i am writing you cause , my mother is very fond of tv . Consider her the only person in my home who watch tv. Its very unpleasant that i could not let her watch tv. IF nothing will done by tomorrow , i will buy a new connection , thank you.