Shashidhara BA sent a message to Sunil Mittal that said:
Hi Sunil
Wish to introduce myself as Shashidhara. I'm one of your billion customers with multiple mobile and broadband connections. I understand that you may not have much time to cater to each and every query.
I have a complaint and after getting frustrated for more than 3 months with atleast 20-30 service request to your 6 sigma or ISO certified customer care team, trying to reach you.
Substance of the complaint:
1. I normally pay my dues in advance. I paid 12000 as advance.
2. There is an erroneous billing by Airtel.
The customer care told me that they were unable to refund as there is an advance in my account.
3. I requested for refund. For this, they asked me to share the bank statement as proof of payment. My bank statement contains various other transactions which can not be disclosed.
4. Every alternate day one Customer Care representative will call me, I explain why I can't share the statement. He says the team will process the refund in next 10 days. I get another call asking for bank statement. I would have got 50 such calls.
5. I continue to be charged erroneously every month from last 3 months.
Is this fair on Airtel's part to harass me with unnecessary calls?
Rest to the wisdom of Airtel.
Best regards
Shashi
