Ken Mellon sent a message to Jeffrey Brown that said:
Mr. Brown,
I would like your help in clearing an issue my wife and I have with your company. I have seen on line that when people have contacted you directly their issues seem to get resolved. We have called your bank contact number and I am not sure if it will get resolved as the representative did not seem to understand at the call center.
Thank you in advance for your assistance.
Ken Mellon
