Lynn sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. that said:
Aloha,
We just spent over two hours on the phone attempting to resolve an issue created by your Directv technical assistance team. We were having issues with our receiver box and instead of getting a technical support person to come fix the issue, the Directv technical phone support sent us a new receiver which we proceeded to activate.
After an unsuccessful activation, we had our first call to technical support who finally assisted in getting the receiver to activate. We have four genies attached to our contract and not one of them would work off of this new receiver. Another call to technical support and over an hour on the phone with an unsuccessful result. The outcome is to have a service technical come to resolve the issue - but wait - and wait and wait - the next available appointment is 10 days later.
This is not only unacceptable, but downright deplorable. We are having a Superbowl party at our home and do not have a working TV without having all of the guests gather in our bedroom to watch the game. Do I cancel a party due to this situation? Do I get service from either Oceanic Time Warner or Dish and cancel your service (of which I am told there will be an early termination fee)?
I am looking for a solution quickly and am most dissatisfied with the response from your customer service telephone supervisor.
Regards,
Lynn
