Timothy Markus sent a message to Kenneth Chenault that said:
Dear sir: Thank you so much for the two champagne glasses commemorating 50 years of American Express membership. Unfortunately the glasses arrived broken, detached from their stems, in spite of being well wrapped in bubble wrap. Just thought you might want to know as I am probably not the only one to receive them in that condition. No good deed goes unpunished but the thought was appreciated. Timothy Markus.
