Barbara Wade sent a message to Kenneth Chenault that said:
I want to thank you for sending the two Tiffany champagne goblets in honor of my 50th anniversary with American Express. What a pleasant surprise it was! I must say, I use AMEX for 99% of my purchases and have numerous AMEX cards, most recently, upgrading to Bonvoy Brilliance. I trust your company and even own stock in it. Keep up the excellent service you provide.