Bernard J. Maguire II sent a message to Kenneth Chenault that said:
Mr. Squeri,
My father died on October 13th 2019. A couple years later I contacted American Express to let them know and that I wanted to make arrangements to settle what he had on his account. Customer Service told me that nothing was necessary at that time, that someone would be in contact with me. Last week I receive a letter from American Express that they had entered a claim against his estate. I find this very offensive and completely unnecessary, especially after I had already reached out to American Express to make a payment. Is this standard operating procedure American Express has when dealing with a deceased person's representative?
Regards,
Bernard J. Maguire
39706 Hiawatha Circle
Mechanicsville, MD 20659
703-887-2757
