Shiony Verzosa sent a message to Joseph Boardman that said:
Dear Mr. FLYNN :
Thank you for your letter to all your customers and I would like to take this opportunity to share you my pending case for lost luggage ( CASE # 5763026 ) during OUR Amtrak coast to coast trip in June, 2021. The last communication I received from your ORC ( Customer Relations ) was about 4 weeks ago.
Sincerely,
SHIONY VERZOSA.
