Kris Faulkner sent a message to Andrew House that said:
My PSN online ID is offensive and needs to be changed, but no one at your establishment wants to help and all I get is the run around. Please, please, PLEASE help I have 2 children and Gethighkris420 is NOT okay. I have been with PSN for about 7years and DO NOT want to go to Xbox, but that\'s looking like my only option since your service has been getting worse and worse over the years. Please help.
Sincerely: A Frustrated customer 801-898-2811
