John Garberick sent a message to Joseph Swedish that said:
Date: 7-10-2017
My wife spent 6 hours on phone with Anthem, Accredo, Caremark, on Friday 7-7-2017. Doing YOUR JOBS!
Again for the 4th time you DENIED me my medicine. 6 – Hours because your companies are not smart enough to take care of business. A month this time without medicine. I can’t walk distance to bathroom, I’ve fallen, and my legs had no strength, all due to your complete incompetence. And Anthem DOESN’T CARE!
She got home from work Friday night and spent another 1 ½ on phone with Accredo trying to get my medicine that you refused me.
I will be requesting from my doctor a letter stating problems due to your incompetence. I will sue.
to me
Hello John,
Thank you for your information; it is my pleasure to research your inquiry.
I apologize, but per the notes in your account, when we attempted to run the new insurance, we found that your new specialty pharmacy is Caremark. Accredo can no longer service your medication. Your prescription has been faxed to Caremark Specialty Pharmacy. Their number is 800.237.2767.
Please let me know if there\'s anything further I can do to assist you.
Sincerely,
Elizabeth Wren | Specialist | Specialty Client Service Center
Accredo Rx Help Team
Accredo Patient and Client Services
Nobody my wife talked to understands the incompetence by Anthem and its companies.
Date: 7-5-2017
I was to get my order yesterday. I sat all day. Guess what. NOTHING SHOWED UP, I RECEIVED NO PHONE CALL. This is complete incompetence on Anthem and its companies. I received approval thru March 2018. I expect my medicine overnight to me. 3-10-2017
No response from ANYONE concerning why medication didn’t show up Thursday as I was told. I have two days of medicine. Anthem and its companies are liars, incompetent and hypocrites. I have proof to back up every word. Why the department of insurance has done NOTHING is beside me. Nobody will do their JOBS! Time to get legal advice. 3-11-2017
3-12-2017 Still NO medicine or email, phone calls or mail explaining why my medicine did not show up Thursday as it was supposed to as Accredo had told me o phone.
I take this as a refusal to obtain my medicine again. Legal action being investigated.
3-13-2017 NO medicine or any contact of any kind.
10-29-2016
I ordered my Ampyra, I was told my CoPay is $187 and change before CoPay assistance. Why do ALL my invoices say $500.00?
As of 7-5-2017 I have been out of Ampyra for almost a month, due to Anthems compete incompetence. I have to go through more emails, but this is the fourth time I’ve been refused medicine by Anthem and its companies.
I am having problems walking, falling, loss of strength in legs. Due to no medication.
NOBODY gives a crap about me or how I’ve been treated.
Anthem will be responsible for any accidents I have due to their incompetence in doing their
