Belinda sent a message to Mark Fields – President and Chief Executive Officer of Ford Motor Company email address that said:
April 11, 2016
Mr. Mark Fields, President CEO
Ford Motor Company World Headquarters
1 American Rd.
P.O. Box 6248
Dearborn, Michigan 48126-2798
Dear Mr. Fields:
Today is Monday, April 11, 2016, 11:36 a.m.. In June of 2015, I bought a 2012 Ford Fusion SE from Kernersville Dodge, Chrysler Jeep in Kernersvill, North Carolina with 41,000 miles on it. On Friday, April 8, 2016, my husband and i were out running errands when around 2:10 p.m., my husband could not get out of the "driver's" door. It was at that time that we discovered the handle was not working from the inside and sometimes from the outside. I called Kernersville Dodge, Chrysler Jeep Service Department in Kernersville, NC to explain to them that I bought a 2012 Ford Fusion in June of 2015. I also told them that my husband could not get out of the the "Front Driver's side door" because the handle would not work. I mentioned that we have a warranty on the vehicle. The young lady gave me the number to call about the warranty. When i called and explained my problem of the door, the gentleman i spoke with told me that the parts and door was under warranty and that it should not be a problem getting it fixed. He said i needed to have it checked out by the Service Department and they would get in touch with them about getting it fixed. I called back to Kernersville Chrysler, Dodge Jeep in Kernersville, NC to make an appointment with the Service Department. I made an appointment for Monday, April 11, 2016 at 9:00 a.m.. After the Technician checked the door, I was told that they could fix the problem with the handle and that I had a $100.00 deductible under the warranty. Therefore, I am writing this letter because I feel that I should not have to pay for something that should be under the "original warranty" or on "recall". Ford (Ford Company) knew that when this car was assembled, a "cheap part" was put in to save money. As much as I paid for this car, I think my door should be fixed at the expense of "Ford". In my opinion, this is a "Safety Hazard". If i have an emergency and need to get out of my car to save my life, I could not do it. Because I WILL NOT have time in a split second to roll down my window and open the door from the outside. I want to know that if i have an emergency that will result in my injury or "God forbids", my death, will Ford (Ford Company) be responsible? This is something Ford need to fixed and in a hurry. Either make a more durable part or keep fixing it for free as long as I have my car. NOW i know this is a "Ford" (Ford Company) problem because I had a 1997 Ford Explorer in which this happpened to my passenger doors. I had to have it fixed several times. (If i had passengers in my car and something happend where they could not get out and they get injured or die, I did not want to be sued or liable). That was a safety hazard. I would have thought by now in a "2012" that this problem would be fixed. My car only has 57,000 miles on it and i should NOT be having this problem this soon. Therefore, i am asking Ford to please fixed my car at NO CHARGE/NO DEDUCTIBLE to me. I dont know if this was a recall part or not. I know that recalls are issued if the defect might make the car unsafe in some way. I think this falls in that category and should be one of those recalls. Lets face it, most "Ford Owners" will not complain about something as little as that, unless they are like me and had this problem in the pass with another "Ford" vehicle. I think what I am asking is not unreasonable. What if it was your wife? Or your daughter needed to get out to save your grandchild? What if they had an emergency an could not get out of their cars to save THEIR lives or someone elses? Wouldnt you be ready to hold "somebody" responsible? It may be minor to some or seem down right ridiculous, but for me it is a big deal. I only hope you will find it in your heart and put yourself in my shoes.
Thanks for listening, hope to hear from you soon with good news.