George sent a message to Elizabeth A. Smith Chairman and CEO, Bloomin’ Brands, Inc. – email address that said:
As a frequent visitor to both Bonefish Grill and Carrabba's, I am shocked to see what has occurred in your Brandon Bonefish Grill. We dined in the Clearwater Bonefish Grill on Sunday and were pleased at the attention Janet, Mgr on duty, gave us. The food was not up to par, Caesar dressing old and grilled shrimp doubled cooked; tough. Someone is dropping the ball on quality, and of course cleanliness as just identified in Brandon. We have many options in dining out, and it appears your legacy of one of the best food chains is slowly fading as many before have gone. Immediate quality control in all areas is necessary, otherwise you will lose your loyal customer base. We will hesitate dining at Bonefish Grill in the future for fear of contaminated food, live roaches, and DIRTY ice, COME ON, What happened?????
