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@askBBT – Kelly King – Dear Sir, I call in this morning and was put on hold by Jessica for

Ernest Knight sent a message to Kelly King that said:

Dear Sir, I call in this morning and was put on hold by Jessica for over 20 minutes and she never came back to the phone and then the phone hung up on me. WHY? I call back and got another person who was very helpful and her name is Mylene, keep her she is a nice personal. But Jessica, need a little training.

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