Sherika sent a message to Kelly King that said:
I need immediate corporate attention to tis matter. Your bank is illegally holding my funds that were available to me via direct deposit from my employer because of the negligence of your branch employees. I am currently being cause emotional stress because of my money not being made available to me because your branch did not properly do there job right when I requested to close my account on 01/14. We thought that we would be able to build a relationship with your banking institution but do to the unprofessional experience in your branch requested to withdraw our funds and close the account. INSTEAD of honoring the withdraw request they flagged my account and denied me access to my funds to were legit deposited into the account. They lied saying there was fraud on the account when there was not. There were only 3 transactions made on the bank account the opening deposit withdraw in branch and direct deposit from my employer. So tell me where the fraud is on my account. Because of this I have now not been able to pay my bills and put grocery in my house to feed my family and when we call all we get are lies and the run around no one is listening to the details. This matter needs to be fixed today I need access to my funds today!! I am not waiting for a check to mailed when there was not reason to with hold my funds. If this matter is not resolve I will be seeking the highest legal council for this matter.