Jean Potter sent a message to Kelly King that said:
My husband Thomas E. Potter and I have been customers forever. We decided to refinance our mortgage and he wanted to go through BB&T.
We have been going through this process for over 3 months and with each passing week we are asked for additional paper work. You have provided our records and I cannot imagine what else you can possibly need.
I would like to talk with someone in the top management who supervises mortgages.
It is impossible to chat with anyone from your bank. Please give me a call.