Rufus T beddingfield sent a message to Jeffrey Harrold that said:
612 Moreland ave Dear Sir. I have had home cover since ending my tour of services in Army. I have file a claim and I feel I'm being treated unfairly and I'm a loyal customer. I was told to go get insurance by some one else and your employees hung the phone up my face. You company recommend to in 1992 And this how you repay my loyalty. Thanks and continue to have a blessed day.