Lesa M. Schrum sent a message to Hubert Joly that said:
10231 Harvest Fields Dr
I was in the Best Buy Store at Owings Mills, MD 21117 today. I had to take a moment to write this email to let you know about the outstanding service we received from Jon Moffett, Evan Barnes, and Brian Mokua. In a world of chaos today, it was to refreshing to be provided with top rate customer service. It is rare today. I hope you take a moment to recognize these three amazing employees!