Jacqueline sent a message to Hubert Joly that said:
Best buy has been a great success story under Mr. jolly's leadership and yours.
We signed up for Total Tech to help us in managing the constant change in home technology.
Unfortunately we can not use the service because we can not get anybody to answer our calls.
On line appointments are not available till December 17, 2020.
We have paid for the service but have no way to use it.
Please refund our fee and cancel our membership.