Norma Mason sent a message to Hubert Joly that said:
Dear Mr. Joly,
Last year I purchased a washer and dryer from Best Buy. The worse washer and dryer I have ever purchased. It is a digital. it takes all day just to wash two loads of laundry and to dry them. After the dryer completes its cycle, I have to set it for two more cycles because it never dries. Well the dryer is not working at all. Every washer and dryer I have every purchased last years without working. This has been a nightmare. I do not want this washer and dryer and long. How can you help me. I wanted to contact you before contacting anyone else as I have just lost my daughter and husband and grandson, I am in a financial hardship and it has been very difficult and don't know what to do. My name is Norma Mason. I live in Claremont and my number is 909-964-8104.
