john marshall sent a message to Hubert Joly that said:
Dear Sir,
I am a Best Buy customer for several years and have been very impressed with the current business direction your company has taken in light of global trends. I am writing to inform you of a glitch within your company that does not fit your company business model and direction .
I spoke with a customer service representative this morning 10/08/18 concerning a problem I was having with a overpayment to your company. This is my second phone call to your company concerning this matter and I was not pleased with the response to my inquiry . I was told that my refund would not be processed due to the fact that my fund total was over 1100 dollars and would need a additional level of approval from a higher level manager .
I realize the additional approvals are normal with large company's however, since I had allready contacted Best Buy and received a assurance that my money would be returned to me a week earlier I am somewhat confused by the answer I received and the response I received from customer service that I could not talk to a upper level manager or was offered any number to explain my problem to someone who might be able to offer a solution .
I did not identify the woman I spoke with intentionally since I realize the woman was conducting her duties as instructed .
I am very sorry to have to bring this to your attention however I need immediate resolution to my problem and am contactacting you to assist me in this matter.
sincerly
John Marshall
cebujohn@gmail.com
7035892349
