Frank M. Schwartz sent a message to Hubert Joly that said:
Hi Corie, I am Frank Schwartz. I have purchased many items and various home installs from Best Buy. I l also have had tech support for years. I am worried about my laptop that I dropped of on 10/19/2020, the original Geek Squad person said it could be up to 14 days due to the virus situation, so I said ok. It's been 17 days and the only update I get is my laptop is in transit, then it was assigned to tech person Kevin, that's been it. I called on Monday 11/2/2020 and spoke to an idiot. I called 2 days later and the person said they would escalate my service order and I'd get an update, so I waited all day then called and spoke to Christina the " store manager" and she said it could be 4 to 6 weeks , which I would have taken it somewhere else if I was originally told that, so again I'm told going to get an update and estimate. NOTHING as of the next day, which is today. It is a top right hinge on the H P Envy, not an inexpensive laptop by any means, though they said it could possibly be more but they would let me know. How long does an estimate take for such a minor repair ? Then the manager told me that they cannot communicate with the service center, WHICH BLEW MY MIND and I don't think I believe that a company as large as Best Buy has this policy. I would love a response and possibly some sort of compensation for the run around I have gotten. My tech support is coming up for renewal, which is in jeopardy as of this moment.
Please , please a respond would be wonderful in a timely manor.