Ronald E Got MD, PhD CEO ICTM Inc sent a message to Hubert Joly that said:
I am dreadfully dissatisfied with your GEEK Tech support service and you should know why. After having my company network set up on Friday, which stopped working on Saturday. I was given an appt for ten days hence to fix it. That data is critical to our company's operation and 10 days is too long for a repair, especially when I was told by one of your supervisors that for $250 I could get someone sooner. Repairs need to take precedence over initial work. And someone is apparently available to fix an incomplete job for a price.