Jeremiah Eaton sent a message to Hubert Joly that said:
I have been a return customer for many years. i received a small refrigerator on Tuesday via UPS.
When i opened the package yesterday i learned that top left corner of the fridge was bent as if it were dropped or crushed. I have called customer service 3 times. the first time i waited for 60 minutes when the message said 15 minutes to find out my call was misdirected and i was transferred to another dept. once transferred i was offered a call back option which i elected to use. i was told 15 minutes again. 45 minutes later my phone call came but it was an automated message letting me know they would call in 10 more minutes...⦠i never received a call back. this morning i called again to get the same automated call back option.. i opted to get the call back again stating 15 minutes. 30 minutes later i received another call telling me they would call back in 2 minutes. now an hour later nothing. i have called again only to get the same option. i tried the chat option online and it tells me that they are too busy to call back. i understand if there is an overload of call volume but please just give me accurate information. and seeing that i have been a customer for years and am a credit card holder and have been diligent on making my payments i figured i should at least get the courtesy of not being lied too. this is the type of service that will lead me to take my business elsewhere and to become an advocate against best buy online purchases because of the "back burner" menatality when dealing with online purchases and support.
i hope you actually read this and realize im not the only person dealing with poor customer service. I am sensitive to the tough times we are all going through but Best buy has provided the worst service i have encountered during these times.
