Tim Winchell sent a message to Hubert Joly that said:
I just purchased a Sony TV and a few other things. When i seen my points pending i was very upset. I purchased $2089.95. I was highly expecting to get a lot of points. Which it should have put me at elite. The people on the phone were very rude. This will be the time i will ever go to best buy. Especially for when the chart says one thing and it is totally different. Thank You,
