Rosemary Capozzoli sent a message to Hubert Joly that said:
I purchased a dishwasher for my sons house it was to be delivered on Friday between 330 and 730 I live in philly and went to jersey to wait for the dishwasher my son works to 9 pm. They called to said they were running late,then they call;Ed to say there truck broke down but thAt they would still be there . I waited till 9 and no show or no call tried calling them back but it was an unknown number. Call the store the next day. The girl said there were nothing in the notes and hung up. So now I go back to the store and was told that I have to do this all over again and a new date and time if I did not go back to the store I donât know whAt would have happen. I the mean time on Saturday the dishwasher at my son s house died and so now he has nothing to sometime Wednesday. Why did I have to track down everything and why did not bb follow through with what was going on