william swindell sent a message to Hubert Joly that said:
I purchased a modem on 7-2-2019 for a Christmas present because I was scheduled for prostate surgery in Aug. In Dec., I had parotic surgery but also learned my son had received a different modem for Christmas that he preferred. I am 71, and after recuperating from the second surgery, the fears of the Carona Virus had me isolating in place. The modem has been out of the box once and I would like to return it, but your return policy does not allow this. My purchase reference # 2211590259479. Please help resolve this issue.
