Sandy Kuehl sent a message to Hubert Joly that said:
In January I had a home eval for issues. Electronics were ordered. Service on 2/8/20. Immediately there were problems. Contacted rep 2/10/20 and I saved the text messages. Couldn't reschedule me for weeks later. Covid hit. Husband and I both work front line in the ICU with covid patients. March appointment time came and out of consideration and appropriateness, held off on appointment. Things opened up. New appointment in May. Still didn't work. Recontacted- month later for appointment. I give up and want a refund. Store will not give me refund on product OR the installation service. How can you financially punish someone for taking care of the employees? We contacted them TWO days after receiving the products- well within the 15 day period of time.